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Return and Refund Policy

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1. Overview

This Return and Refund Policy applies to services provided by Elitespecial ("we", "our", or "us"). This policy complies with Australian Consumer Law and sets out your rights and our obligations regarding returns and refunds.

2. Service-Based Business

Elitespecial primarily provides consultation services, including:

  • Greening consultation services
  • Composting guidance and advice
  • Soil health assessments
  • Educational workshops

As a service-based business, our return and refund policy differs from product-based businesses.

3. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you are entitled to:

  • Services that are provided with due care and skill
  • Services that are fit for the purpose for which they were supplied
  • Services that are supplied within a reasonable time (when no time is specified)

If our services do not meet these guarantees, you may be entitled to a remedy, which may include:

  • A refund
  • Re-performance of the service
  • Compensation for damages and loss

4. Consultation Services

4.1 Cancellation Policy

If you need to cancel a scheduled consultation:

  • Cancellations made more than 48 hours before the scheduled appointment: Full refund or rescheduling available
  • Cancellations made less than 48 hours before the scheduled appointment: 50% refund or rescheduling available
  • No-shows: No refund, but rescheduling may be available at our discretion

4.2 Dissatisfaction with Services

If you are not satisfied with our consultation services:

  • Contact us within 7 days of the service completion to discuss your concerns
  • We will work with you to address any issues
  • If we cannot resolve the issue, we may offer a partial or full refund, or re-performance of the service

5. Workshop Services

5.1 Workshop Cancellation

Workshop cancellation and refund policies:

  • Cancellations made more than 14 days before the workshop: Full refund
  • Cancellations made 7-14 days before the workshop: 50% refund
  • Cancellations made less than 7 days before the workshop: No refund, but transfer to another workshop may be available

5.2 Workshop Cancellation by Us

If we cancel a workshop:

  • You will receive a full refund
  • We will provide at least 48 hours' notice when possible
  • We may offer to transfer your booking to a future workshop

6. Digital Products and Materials

If we provide digital products or downloadable materials:

  • Due to the nature of digital products, refunds are generally not available once the product has been accessed or downloaded
  • Exceptions may apply if the product is defective or not as described
  • Contact us to discuss your specific situation

7. How to Request a Refund

To request a refund or discuss a return:

  1. Contact us via email at eco@elitespecial.world or phone at +61 8 8387 4221
  2. Provide your name, contact details, and details of the service or product
  3. Explain the reason for your refund request
  4. We will respond within 5 business days

8. Processing Refunds

If your refund is approved:

  • Refunds will be processed using the same method of payment used for the original transaction
  • Refunds typically take 5-10 business days to appear in your account
  • We will notify you once the refund has been processed

9. Non-Refundable Items

The following are generally non-refundable:

  • Services that have been fully completed and delivered as agreed
  • Customised or personalised services that have been specifically created for you
  • Services where you have changed your mind (unless required by Australian Consumer Law)

10. Disputes

If you have a dispute regarding a refund or return:

  • Contact us first to attempt to resolve the matter
  • If we cannot resolve the dispute, you may contact:
  • Your local consumer protection agency
  • The Australian Competition and Consumer Commission (ACCC)
  • Your state or territory's fair trading office

11. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

12. Contact Us

If you have questions about this Return and Refund Policy, please contact us:

Elitespecial
50 Liston Rd, Lonsdale SA 5160, Australia
Phone: +61 8 8387 4221
Email: eco@elitespecial.world